![](https://cdn-images.postach.io/618b5dba-2fc0-4f46-83ba-d03fda675207/5da1514c-5b8b-3580-2716-07ba5dddedd5/f9780eba-950c-238e-c930-49406ace97df.png)
What is an order-to-cash?
Challenges
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Manual order entry leading to high rate of error rates and resulting in costly and time-consuming rework
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Poorly maintained customer master data
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Issues withdelivery or returned goods, influencing customer retention rates
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High DSO rate (many times due to above reasons), impacting cash flow and missed opportunity for investments
Process mining
![](https://cdn-images.postach.io/618b5dba-2fc0-4f46-83ba-d03fda675207/5da1514c-5b8b-3580-2716-07ba5dddedd5/3b9a8b8d-abad-aadd-a55a-d4f3304143f0.png)
Automate as possible
Control and Iterate.
Conclusion
Via https://empresologo.postach.io/post/o2c-and-rpa-a-path-of-discovery